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We purchase a drum set and chose to check out as a guest. Once they took the payment from my account we realized we never received any emails, proof of sale, proof of payment plan nothing!!!! SEVERAL calls have been made and the only answer they give is you should not...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello AboriginalLobster,I'm sorry you had issues with Account Services and getting more information. We take your concerns very seriously. Please private message us with your ...

1.2
I didn't like
  • Account services and was not provided proof of sale
#1260802
Ams in my opinion has been outstanding! Always received exactly what i ordered and its always gotten to me in a very timely manner and in one piece. They have a massive selection of whatever it is you might need musically and they offer 3,5,8, and 12 month financing....
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hey UnsuitableBoykinSpaniel781! Thanks for taking the time to give us a review on this platform. We are happy we could help in your musical endeavours!

5.0
#1242194
Great service for the past 5 years .what am i gonna do about it?keep doing bussiness with them.people complane about bad products ams dosent make the items.if you have a bad product stop buying cheep stuff.thanks for all youve helped me with ams
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Thanks for taking the time to review us here Anthony! I'm glad we can be part of your musical journey! -Dominique - Customer Service

Anonymous
anthony alemany

great customer service very help full they work with you when your payment is gonna be late there very patient i will keep using there service i will tell al my fellow DJS abo...

5.0
#1237709
I've used AMS for a number of years and have only had one issue, due to my lack of paying attention to detail. Each and every item I've ever received has been in great, working condition. To date, I've only had to return one item due to the incompatibility of what I...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hey MellowCoralSnake! Thanks for taking the time to give us a review! I'm glad we can be part of your musical world!-Dominique

#1234173
American Musical Supply - Missing Items run around story!!!
Hello I'm Octavius. I ordered a Roland SPD-SX from AMS with the carry bag and stand. I get my order delivered by Fedex to find a huge cut/slice on the side of SPD box. Someone snatched my SPD Drum Pad from the order. All I received was the bag and stand, drum pad. I am...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello DecorousBostonTerrier,Thanks for ordering with American Musical Supply. I'm so sorry your package arrived in this condition. We have a process in place for this type of ...

3.7
#1227298
I am looking for some advice. I tried to purchase a guitar and was denied financing. I ordered from a different online retailer and was approved. A week later the company that denied me sent me the guitar anyway and sent me an E-mail after it shipped saying I was...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello,Thanks for ordering with American Musical Supply.I'm so sorry you experienced this with your order. We take your concern very seriously and would like to look into the m...

Product
#1223813
I have been loyal customer with American Musical Supply for over 15 years. I have purchased thousands of dollars worth of equipment with the convenient no credit check 3 payment plan. I called in to purchase just like i had in past ....and after giving my debit card...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello, I'm sorry you had a bad experience with our customer service team. Our returns department generally takes a few business days to process items back in once they are rec...

#1217323
This company's customer support system is terrible. Nearly half of my orders have been messed up from the speakers coming with dents in them, to my microphone being shipped to the billing address over 150 miles away from me and causing a 4 hour round trip the day of a...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello,Thanks for ordering with American Musical Supply. I'm so sorry you experienced this with our customer service team. We take your concern very seriously and would like to...

1.9
I didn't like
  • Bad customer service and your employee valerie
#1215661
American Musical Supply - Build your studio the right way
If you want to build a studio on pay as you go, this is the first stop for you. See pics below...This Company took a chance on me when my credit was basically okay, but not great...Once I purchased a few items on no credit check in smaller increments, they gave me a...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Nice rig! I'm so glad we could help you build mission control. . .Thanks for the kind words and Thank you for choosing American Musical Supply!

4.8
#1214172

Contact American Musical Supply

Mailing Address:
American Musical Supply
8, Thornton Rd
Oakland, NJ 07436
United States
Phone:
(800) 458-4076
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American Musical Supply Products and Services

I bought some electric guitars from AMS on their 12 month payment plan and every time I make an online payment it would take 2-3 days to reflect on my account. In January, I made a $200 payment that never came out of my bank account, so after 2 days, I called in and I...
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user63598589
user63598589

I called American Musical Supply on April 5th to pay the remaining balance on my order which was $710, despite the order summary page still not being updated (it has $950). Th...

user63598589
user63598589

Today is March 22, 2018 and my account payment is still not updated. American Musical Supply is nothing but a bunch of liars.Even after commenting on the review I made saying ...

2.3
I didn't like
  • Way payments are handled
#1205860