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3.0
Details
American Musical Supply - Breach of " Extended 2 Year Warranty " on legit claim
American Musical Supply - Breach of " Extended 2 Year Warranty " on legit claim
American Musical Supply - Breach of " Extended 2 Year Warranty " on legit claim
American Musical Supply - Breach of " Extended 2 Year Warranty " on legit claim
American Musical Supply - Breach of " Extended 2 Year Warranty " on legit claim
American Musical Supply - Breach of " Extended 2 Year Warranty " on legit claim
American Musical Supply - Breach of " Extended 2 Year Warranty " on legit claim
American Musical Supply - Breach of " Extended 2 Year Warranty " on legit claim

Update by user Oct 04, 2018

Dear Pissed Consumer: you recently sent me an e-mail asking me about American Musical has the matter been resolved? this update is response to your inquiry. thank you for your concerns ============================================== I contacted recently last week of...

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4 comments
Anonymous
#1557958

ZERO RESOLVED COMPLAINTS DOMINQUE ? SO FAR ON PISSED CONSUMER AMS HAS NOT RESOLVED ANY COMPLAINT =================================================================== the 5 stars go to the Fed Ex or UPS for Fast Next Day Shipping, great prices and nice website all the Negs and 1 Stars go to AMS for Customer Service thereafter which is Lacking or Non Responsive based on that folks, its best to call the bank with a dispute if you paid in full only...

otherwise the problem with that is you end up with bad credit and they warn that it will be reported if your on the payment plan. if you stop the payments you will get reported and they tell you this over and over and over again keep making those payments after i tell them to stop taking them so i keep making my payments because my credit is perfect no lates and dont want credit issues in addition to a blown speeker tweeter that went poof on its own... I HAD TO RE PURCHASE NEW SPEAKERS DOMINIQUE. THESE ARE 15" MAINS FOR DJ SERVICE went with ELECTRO VOICE SPEAKERS ZLX 1300 watts each, & No Wireless Input or Volume Gains!

DELIVERED NEXT DAY FROM ZZ SOUNDS / i had to replace this denied warranty with a new purchase from your competitor and got a great price, next day shipping and 12 months no credit check ======DID ALL THIS AFTER NO SOLUTIONS WERE MADE BY EITHER SIDE===== (sent many e-mails in) after it was discovered by the Authorized Service Center in San Francisco ZK Sounds that NO COMMUNICATIONS EVER BETWEEN THEM*** no discussions is what denied the warranty not the fake story of fake on the coil and i blow it up... THEY DONT DISCUSS IT EVER BETWEEN ANYONE!! thats how they do it and not provide a warranty when it should be authorized on a legit repair. ALL REPAIRS ARE DENIED AS AUTOMATICALLY NEVER REPAIRS ARE PERFORMED all is blamed on " soot on the coil " bam your denied automatically, does not matter what you say happened to cause this.

i was told my story did not matter... what i say did not make any difference. THEY FOUND SOOT ON THE COIL IS ALL THEY NEEDED TO KNOW OR HEAR BAM YOUR DENIED AUTOMATICALLY / " aka Warranty Scam & Fraud " when i called mackie, what henry told me... the office, tech support, and claims, several individuals at the mackie office said " DO WHAT YOU GOT TO DO AND HUNG UP " yeap now my phone is blocked and cant get thru to call any more the office to discuss the denied warranty so i go back to ams and given the bird and told to pay the repair shop bill ============================================================= *** there is much more to this story especially the e-mails from MO Tech Support at AMS *** there will be Odd Cat Giffs he was sending me as a result of serious questions and concerns TECH SUPPORT SENDS BACK CAT S#!% IMAGES to my e-mail and i will provide the proof here.

MO e-mails will be Copied and Pasted here as proof CONSUMER PURCHASE LAWS BROKEN @ AMS " no way to treat a customer with legit questions with what he sends back as response... NO WAY

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Review
#1343659 Review #1343659 is a subjective opinion of poster.
Cons
  • Blaming the customer & mistreatments from tech support
  • Non response e-mails from customer service for assistance
  • Mis-treatments
Reason of review
Warranty issue
Loss
$900
Preferred solution
Full refund
1.0
Details
Found a really great deal on a Gretsch G2420 Streamliner Hollow Body. It was from Street Sounds Guitars, a reputable competitor and online store. It was the exact model as what AMS American Musical Supply was selling. Not one difference could be found. AMS sent me a...
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3 comments
AmericanMusical
#1758626

Hey HastyZebu, I can see where you are coming from. I'm sorry for the inconvenience.

Below is a link to more information regarding our price match policy. American Musical Supply - Price Match Terms https://www.americanmusical.com/content--id-4 Thanks, Dominique - CSR

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Review
#1673568 Review #1673568 is a subjective opinion of poster.
Cons
  • Will not honor price match
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

American Musical Supply - Paid and still no guitar

1.0
Details
I ordered a guitar last Thursday, paid to get it Saturday and to my surprise guitar randomly falls into back ordered status on Friday after I was told by an employee that it is awaiting pickup via FedEx. I’ve called everyday to get shipping information and have been told something different every time. I called Monday sept 30 and was told again that it was awaiting pickup by fedex that I’d once again receive tracking information that I never received
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1 comment
AmericanMusical
#1755625

Hello UncomfortableScorpion, Thanks for taking the time to express your concern regarding your order. I'm sorry for the delay and any confusion about the status of your order.

As we are always looking to improve our customer's experience, I would appreciate the opportunity to look into this for you.

Please private message us your order number so I can further assist. Dominique - CSR American Musical Supply

Review
#1668467 Review #1668467 is a subjective opinion of poster.
Pros
  • This was first time ordering from ams
Cons
  • Customer service
  • Paid before it even shipped only to not receive product
Reason of review
Poor customer service
Preferred solution
My product I ordered!
Tags
  • Guitar
5.0
Details
Agent answered all my questions with respect and curtasy(i think i spelled that wrong) oh well
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1 comment
AmericanMusical
#1738487

Hey ScentedTapir625. .

.Thanks for the review! I'm glad we could help. We'll look forward to next time!

Thanks for choosing American Musical Supply! Dominique - Customer Service

Review
#1633259 Review #1633259 is a subjective opinion of poster.
Pros
  • All
  • Good service good products great people
Reason of review
Good customer service
5.0
Details
Your employee Dan ext 6235 was amazing. He worked diligently to get me a great deal on a martin D-28e. Fantastic sales rep. I will only deal with him. Thanks Dan. (Cory)
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1 comment
AmericanMusical
#1721669

Hey Cory! Thanks for taking the time to review your experience with our team.

I've made sure to pass this along.

Enjoy your guitar and thanks for choosing American Musical Supply! Dominique - Customer Service American Musical Supply (800) 458-4076S

Review
#1598923 Review #1598923 is a subjective opinion of poster.
Pros
  • All
Reason of review
Good customer service
Tags
  • Guitar
1.0
Details
In January I ordered 2 speakers 2 subwoofers and a bass amp also a mixer I didn’t get this items I called American music supply but they would just give me the run around that it was Fed ex is fault that I need to call them I did call Fed ex they said it was delivered...
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3 comments
AmericanMusical
#1716852

Hello PompousArticHare, After further review, I'm showing that FedEx confirmed delivery to the correct address. We then requested documentation that you contacted the authorities about the missing package.

We requested this several times over a month's time, without response. Our procedure dictated we close the driver follow up/missing package case.

Let me know if you have any additional questions. Thanks, Dominique - Customer Service

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Review
#1582931 Review #1582931 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.0
Details
I liked their prices and payment plans. Hit a wall when I tried to order drum heads. Listings were totally wrong and confusing. Called sales rep and he had no idea what I was even talking about. Looked into it and realized they completely scrambled manufacturer's...
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1 comment
AmericanMusical
#1701617

Hello BetterChamois, Thanks for taking the time to review our services. We are always trying to improve our site and customer experience.

If you let me know where we were off, I would certainly pass the information on to our team. Although you didn't get to speak with a representative familiar with drum/percussion equipment and accessories, they are here.

I could certainly answer any questions you have, so I will reach out to you privately. Thanks, Dominique - Customer Service

Review
#1557832 Review #1557832 is a subjective opinion of poster.
I ordered the 2018 Gibson SG standard. When it arrived I noticed it wasn’t packed with any protection (bubble wrap, styrofoam, peanuts). When I open the case I see that it is cracked from the input jack all the way around to the back of the guitar. I reached out to...
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1 comment
AmericanMusical
#1668846

Hello, I'm so sorry your guitar arrived in this condition. Our warehouse could have packed this much better and the carrier should have handled the item better.

Please private message us your order number and we will look into this further to see if there's anything else we could do.

Again, I'm apologize for the inconvenience. Thanks, Dominique - Customer Service

Review
#1503951 Review #1503951 is a subjective opinion of poster.
3.7
Details
I was told my guitar would arrive this Saturday. I received confirmation. Then this afternoon I go to my account and see that it is placed on backorder and I wasn’t even notified. Now I don’t know when I’ll get my item even though the money came out of my account.
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1 comment
AmericanMusical
#1664869

Hello FakeGoat612, Thanks for bringing this to our attention as we are always looking to improve our customer's experience and streamline our processing. If you could private message us your order number, we would like to look into this further.

I'm so sorry for the inconvenience. Dominique - Customer Service

Review
#1498249 Review #1498249 is a subjective opinion of poster.
2.5
Details
Didn't ship the day it was supposed to. Customer service could not tell me why but told me I could not cancel it. Then it became flagged as backordered even though it still shows in stock. This is the second time something didn't ship. I don't know if they changed...
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4 comments
Anonymous
#1742714

The same exact thing just happened to me. I’m mad

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Review
#1484356 Review #1484356 is a subjective opinion of poster.
Pros
  • Payment plan
  • Website
Cons
  • Backorder
  • Customer service
  • Refund process
Reason of review
Order processing issue
Preferred solution
Full refund

Contact American Musical Supply Customer Service

Mailing Address:
American Musical Supply
8, Thornton Rd
Oakland, New Jersey 07436
United States
Phone:
(800) 458-4076
All American Musical Supply Contacts
4.7
Details
I have used this company 4 times over the last 10 years for music equipment needed for my business. Never have had any problems at all. We highly recommend them when trying to get started with no credit backing. Our equipment purchased is top of the line excellent...
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2 comments
Anonymous
#1698805

Ordered a lm402 Friday and received Saturday great service and payment play snare arrived packed well from Ludwig will use again and will recommend thank you shaunne

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Review
#1462733 Review #1462733 is a subjective opinion of poster.
Pros
  • Payment plan
  • Good product
  • Fast shipping
Reason of review
All the above
Tags
  • MUSIC SUPPLIES