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American Musical Supply - LAME CUSTOMER SERVICE
I ordered an Ibanez RG8 8 string guitar from the site since late December as a Christmas gift for my boyfriend. I had put money down for one of their payment plans. But in January, I get a message saying the order is back ordered. TWICE, I called in customer service...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello nward_0138,I'm sorry you had a bad experience with our customer service team. I apologize for the confusion, but I'm confident that if you check your financial statemen...

1.0
#1188949
American Musical Supply are some straight up THIEVES. They canceled my order after taking $1,800 from my account and did not even return my funds... so now I am going have to take them to small claims court to show them who they are messing with... I will never ever...
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Anonymous
Tyg

Refunds can take up to three business days to process. I doubt your lack of purchasing is going to take them down and a DJ isn’t going to have enough money or political sway t...

AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hey Omar.mansoor_23,I'm sorry you had issues with order. We take your concerns very seriously. Please private message or contact us at (800) 458-4076 with your account or orde...

1.0
I didn't like
  • Anything about them
#1188257
I ordered software and a guitar together. Paid 351.00 down. Guitar was defective so i returned it. They credited my down payment for both items all towards software. So now to get the guitar i have to pay again a down payment. So basically i have software and no...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hey user 1,I'm sorry you had issues with the guitar and your experience with our team. We take your concerns very seriously. Please private message or contact us at (800) 458...

1.0
#1169687
Buyer Beware regarding American Musical Supply
I have a brand new 2016 model Gibson Les Paul Traditional I bought from American musical supply 58 days ago. I was just polishing the guitar and when looking down the back from above noticed a pronounced cup in the back of the guitar. if i lay a straight edge across...
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Anonymous
Cast

American Musical Supply "Damage Control" hard at work. read their comments.This was sold to me as a minor blemish item. This is no minor blemish "This is a factory defect" and...

AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Thanks for ordering with American Musical Supply! I'm sorry you missed our returns window. As you stated, Gibson does have a mechanism in place to rectify defects in manufac...

I had bought a guitar amp it played good for about 5 mins then sounded like a sock was put in it . I sent it back with an email that i didnt want another well waiting on my refund that never came i called no one read my email they just sent me another one . So i had to...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

I apologize for the issues that you have experienced with your order and we take your concerns seriously. Please private message or contact us at 800-458-4076 with your accoun...

#1152736
I ordered 2ea. Cerwin Vega SL28 (dent and scratched speakers) American Musical Supply sold as well as new. I kept traking order status. Everything was sent but 1ea. Speaker. No explabation/no papetwork. Talk to customer service and even he said it showed both sent but...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

I apologize for the issues that you have experienced with your order and we take your concerns seriously. Please private message or contact us at 800-458-4076 with your accoun...

2.2
#1138694
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American Musical Supply - Horrible customer service

Guitar pedal with major blemishes and non functioning!
#1137915
I bought a $1500 Fender Telecaster and a $1,300 Vox amp from the company and BOTH are faulty! The guitar doesn't work AT ALL and the amp's reverb function is literally lifeless. Waiting for the company to get back to me to resolve the issued. This is absolutely...
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Anonymous
Daniel Carvalho

I bought an Yamaha MG10 UX mixer, the mixer stoppped working the mixer is under warranty , I called AMS costumer service 4 times I spoke with 4 different people they told me ...

Anonymous
Nmk

Absolutely disgusting.How can a legitimate company be this bad? Its almost laughable! What a bunch of scrum bags!

#1130343
I purchased a El_Cajon from them two weeks ago and only played it maybe three times and when I did play it skipped beats and sound bad. This was supposed to be a brand new one and it cost $400.00. I am a congas player...so the hand movements are pretty much the same,...
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Anonymous
Jill-AMS Customer Service

I apologize for the issues that you have experienced with your order and we take your concerns seriously. Please private message or contact us at 800-458-4076 with your accoun...

#1120371
Dear Tech Support/Customer Service Before I take this issue further could you please list these "such problems" that have occurred any further. I would like to have a discussion with someone there who is less mean spirited. You state: "In the normal course of business,...
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Anonymous
BK

I shared this and other stories on multiple gear sites. Seems like their customer service is awful to put it mildly.This will definetley put a nice hit on their holiday sales....

Anonymous
Anonymous

Hello Ernest,Please contact us at 800-458-4076 to further discuss your account.Jill AAMS Customer Service Representative

#1112251