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They will charge multiple cards multiple times for a single amount and you have no choice as to what card they will choose. Everytime I purchased something from them it showed up 2 weeks after the 2nd payment and they do not give a *** about you with customer service....
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Anonymous
Train

I have been dealing with AMS around 20 years and used the easy pymt plan many times with no major issues . sometimes i've been late but that's my bad .you do need to call in i...

AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Thanks for the review. We take this as an opportunity to improve our customer experience. I would like to clarify some systematic processes. If you could elaborate on the issu...

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#1309855

I ordered some recording equipment, paid for over night and when it didn't arrive I called. I was told they didn't even have the equipment. I said "why charge me overnight fee then". They assured me it was a mistake and they would fix right away. They then proceeded to...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hey Steve,I'm sorry we were not able to meet your time frame. We hope you will reconsider in the future. Have the authorizations dropped?Thanks,Dominique - Customer Service

AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

I'm sorry to hear this Steve. Again, I apologize for the issues you had. I'm hoping the authorizations have dropped by now, and hope you will give us another chance in the fut...

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1.0
I didn't like
  • Customer service
#1291693

Somehow someone opened some sort of an account in my name at this store without my knowledge. The charges go as far back as 3 months. I didn’t notice until my charge card was declined trying to make an every day purchase. I called my cc card company had all of accounts...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello,I'm so sorry you had someone do this to you. We take these matters very seriously. Please private message us with your account or order information, so we can look into ...

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1.0
#1286912

We purchase a drum set and chose to check out as a guest. Once they took the payment from my account we realized we never received any emails, proof of sale, proof of payment plan nothing!!!! SEVERAL calls have been made and the only answer they give is you should not...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello AboriginalLobster,I'm sorry you had issues with Account Services and getting more information. We take your concerns very seriously. Please private message us with your ...

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1.2
I didn't like
  • Account services and was not provided proof of sale
#1260802

Ams in my opinion has been outstanding! Always received exactly what i ordered and its always gotten to me in a very timely manner and in one piece. They have a massive selection of whatever it is you might need musically and they offer 3,5,8, and 12 month financing....
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hey UnsuitableBoykinSpaniel781! Thanks for taking the time to give us a review on this platform. We are happy we could help in your musical endeavours!

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5.0
#1242194

Great service for the past 5 years .what am i gonna do about it?keep doing bussiness with them.people complane about bad products ams dosent make the items.if you have a bad product stop buying cheep stuff.thanks for all youve helped me with ams
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Thanks for taking the time to review us here Anthony! I'm glad we can be part of your musical journey! -Dominique - Customer Service

Anonymous
anthony alemany

great customer service very help full they work with you when your payment is gonna be late there very patient i will keep using there service i will tell al my fellow DJS abo...

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5.0
Product
American Musical Supply Customer Care
#1237709

I've used AMS for a number of years and have only had one issue, due to my lack of paying attention to detail. Each and every item I've ever received has been in great, working condition. To date, I've only had to return one item due to the incompatibility of what I...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hey MellowCoralSnake! Thanks for taking the time to give us a review! I'm glad we can be part of your musical world!-Dominique

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#1234173

American Musical Supply - Missing Items run around story!!!
Hello I'm Octavius. I ordered a Roland SPD-SX from AMS with the carry bag and stand. I get my order delivered by Fedex to find a huge cut/slice on the side of SPD box. Someone snatched my SPD Drum Pad from the order. All I received was the bag and stand, drum pad. I am...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello DecorousBostonTerrier,Thanks for ordering with American Musical Supply. I'm so sorry your package arrived in this condition. We have a process in place for this type of ...

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3.7
Product
Fedex Delivery Service
#1227298

I am looking for some advice. I tried to purchase a guitar and was denied financing. I ordered from a different online retailer and was approved. A week later the company that denied me sent me the guitar anyway and sent me an E-mail after it shipped saying I was...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello,Thanks for ordering with American Musical Supply.I'm so sorry you experienced this with your order. We take your concern very seriously and would like to look into the m...

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Product
Guitar
#1223813

Contact American Musical Supply

Mailing Address:
American Musical Supply
8, Thornton Rd
Oakland, New Jersey 07436
United States
Phone:
(800) 458-4076
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American Musical Supply Products and Services

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I have been loyal customer with American Musical Supply for over 15 years. I have purchased thousands of dollars worth of equipment with the convenient no credit check 3 payment plan. I called in to purchase just like i had in past ....and after giving my debit card...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello, I'm sorry you had a bad experience with our customer service team. Our returns department generally takes a few business days to process items back in once they are rec...

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#1217323