American Musical Supply

Terrible Company. Absolutely ZERO Customer Service.

This order started off with a mistake on the shipping address.

I noticed it right after the order was placed. I called to correct the address and was told Their system would not allow for any changes. Keep in mind the guitar sat waiting to be picked up by FEDEX all day and they refused to do anything. They then told me they will put in for a reroute once it ships.

The guitar ships and I call FEDEX and they tell they never received any requests from the shipper. I place it on hold so it is not delivered to an address I don't live at in another state. I contact AMS. I am then told that the shipping manager dropped the ball and never put in the reroute request and they cant do anything now cause i placed a hold on it!

So the guitar sits at the FEDEX facility for 5 days waiting to be returned to shipper.

Once its in route back to AMS they send me another guitar to my correct address. I receive the new guitar and its cracked at the neck. I contact AMS and just go the route of returning for a refund as its been nothing but a headache at this point. I get a shipping label and send the guitar back.

I wait for the tracking to show it has been received and call AMS. I am informed that they indeed to have the guitar and a refund has been initiated and no more payments will be drafted from my account. A week goes by and no refund and another charge is placed on my account.

At this point i contact AMS again. I am given a anew story how they never received the first guitar back and that the tracking label shows it as still on the fed ex truck to be delivered (this is 3 weeks ago at this point).

This will have to be investigated now before a refund can happen.

During this whole exchange i have been treated like i am a idiot and its all my fault. Not once has anyone acted like customer service mattered. Nobody has cared one bit about helping or doing anything. The whole time I have been treated like a nuisance and that i should be lucky that they are even talking to me.

1 star is way more than they deserve. HORIBLE company no customer service at all!!

I have had nothing but good experiences with this company. I'm still paying off two items that I bought and got a loan on and so far it is made things so much easier on me to have it broken down into small payments and I'm just so grateful that something like this exists.

Not everybody can afford to buy instruments and such outright all the time but still want to get their talents and have the right to do so with this company and their payment options. Not to mention the zero interest loans and the fact that the equipment is brand new and still comes with the warranty. I plan on using them until I feel like I have all of the equipment that I need for my own personal setup.

Before I knew about this website I really didn't think that I would be able to hop back into music for a while and would have to save up a lot of money to buy instruments and then one of my friends told me about how it works and I've gotten quite a few things from them so far that were really fairly priced and helped me get back into the game without breaking my wallet. I highly recommend using this site!

So I see a lot of these other reviews and I just can't help but leave this review as a good review because this website has really helped me get my music game going again and the payments are really cheap.

I honestly feel like most of the complaints are coming from people that didn't make the payments or just want patient enough to wait for the item to arrive. Both items that I've ordered through this website actually came up a few days early and were excellently boxed and in great condition when I opened them. I'm not saying all of the bad reviews aren't valid, but I feel like a lot of it has to do with lack of patience and people just not keeping up on their loans.

Which they should be grateful that they were even able to get those loans to begin without a credit check. That's all I'm going to say.

Ordered items: Teenage Engineer KO2 (love it) Akai MPK Mini Plus (also love it)

Extremely dissatisfied with this company on an order. Rebuilding my Strat with a Fishman fluence HSS pickup set up and received unsealed items even though I paid for sealed. Missing hardware that go with the fluence pickups so that they work and overcharged based on what they shipped me. They charged me for sealed items even though they have unsealed items listed on their website that I did not purchase but, that's what they sent me. I thought I was reasonable asking for the discount of what I would've paid had I ordered the unsealed item they had listed which was 20 whole bucks and I wanted the missing parts so I could actually use the pick up system as you need all these parts. I was told that I would not get my $20 back and that I should call Fishman warranty about the missing parts. I guess it doesn't matter that American musical supply sent me unsealed items missing all these parts and overcharging me for what they sent. Our buddy Austin a supervisor in customer service, shouldn't be. Not sure why he's in that position but he never had any intention of giving good customer service. You could tell by the tone and snicker in his voice that he was going to win this phone call. He actually made me feel like I was probably lying about the missing parts. Continually using the words allegedly missing parts allegedly unsealed. All I wanted was my 20 bucks back two potentiometers and a jack, less than $50 he called a customer thief. I would not recommend doing any type of business with them. Their website looks great. They look very transparent. Everything looks great until you have a problem and you need their customer service. You'll run into Austin who will ruin your day over a few bucks. I just spent $300 with your company and you think I'm going to call you in allegedly try to steal $20 worth of potentiometers from you. Unreal terrible customer service.

What bugs me the most is the unreal story that Austin gave me on what an unsealed item was. Apparently just being unsealed is not enough there has to be something wrong with it. The fact that it was unsealed was not unsealed lol what a joke. The fact that it was unsealed means it wasn't factory sealed Austin. You have a listing on your site for $20 less for the unsealed item. Had I wanted the unsealed item I would've spent $20 less. Give me my $20 back. Please fix my Fishman fluence. SSP missing parts. Give good customer service, even if you're not capable of great customer service. What you gave today was nowhere close to even being considered customer service at all in my opinion. It warrants a one star. That's on you Austin.

Date of experience: March 11,2024

Tip for consumers:

Austin shouldn't be a supervisor in customer service. He was prepared for a *** match that he was determined to win even if it meant sacrificing this customer

Unfortunately im forced to file a lawsuit against you for saying no credit check.When you did actually run my credit which reduced my credit score!The man i spoke yo promised me my credit would not be harmed! So if u would like to settle this out of courts all im asking is for my 6 payment plan i asked for.Im sure you would rather that than the 500K cash amount im asking for...AND WILL GET.

Sincere Michael R.

I have had all positive transactions with AMS - it's perfect for my situation. I do think the website could be better; in particular, when you make payment you see that it went through in fine print at the bottom of the page - if you screenshot it for your own receipt, there I no indication about the amount paid, when it was paid, and the balance is not shown right away.

You don't get an email right away either - one stating that you paid. The combined balance owed is often wrong. It straightens itself out within a day but the payment system and website needs and overhaul. Also, it's 2024 and the prices for everything have gone up, but incomes are the same in this economy.

Maybe the time has come to raise the standard 1500 to 1800. It appears that I am eligible for 12 payment purchase now for items over 1500, but I'm not sure if that means I can spend more than 1500. The website does show that I can pay in 12 months for things that are over 1500 right now. One actual problem is not having option so sign for delivery.

FedEx can be awful and it's a scary situation for me living with a NYC bus stop at my front door. FEDEX LEFT GUITARS AND DIDN'T EVEN RING THE BELL. ONE TIME THEY LEFT A GUITAR AT 1:30 AM AND A GUY UPSTAIRS FOUND IT OUT THERE ON HIS WAY TO WORK AT 5 A.M. We should have option to sign for deliveries.

If nothing changes I will still be a loyal customer. Everything has basically gone smoothly, and I have purchased several guitars and gear.