I ordered an Ibanez RG8 8 string guitar from the site since late December as a Christmas gift for my boyfriend. I had put money down for one of their payment plans. But in January, I get a message saying the order is back ordered. TWICE, I called in customer service...Read more
American Musical Supply are some straight up THIEVES. They canceled my order after taking $1,800 from my account and did not even return my funds... so now I am going have to take them to small claims court to show them who they are messing with... I will never ever...Read more
I didn't like
- Anything about them
I ordered software and a guitar together. Paid 351.00 down. Guitar was defective so i returned it. They credited my down payment for both items all towards software. So now to get the guitar i have to pay again a down payment. So basically i have software and no...Read more
I have a brand new 2016 model Gibson Les Paul Traditional I bought from American musical supply 58 days ago. I was just polishing the guitar and when looking down the back from above noticed a pronounced cup in the back of the guitar. if i lay a straight edge across...Read more
I had bought a guitar amp it played good for about 5 mins then sounded like a sock was put in it . I sent it back with an email that i didnt want another well waiting on my refund that never came i called no one read my email they just sent me another one . So i had to...Read more
I ordered 2ea. Cerwin Vega SL28 (dent and scratched speakers) American Musical Supply sold as well as new. I kept traking order status. Everything was sent but 1ea. Speaker. No explabation/no papetwork. Talk to customer service and even he said it showed both sent but...Read more
American Musical Supply - Horrible customer service
Guitar pedal with major blemishes and non functioning!
I bought a $1500 Fender Telecaster and a $1,300 Vox amp from the company and BOTH are faulty! The guitar doesn't work AT ALL and the amp's reverb function is literally lifeless. Waiting for the company to get back to me to resolve the issued. This is absolutely...Read more
I purchased a El_Cajon from them two weeks ago and only played it maybe three times and when I did play it skipped beats and sound bad. This was supposed to be a brand new one and it cost $400.00. I am a congas player...so the hand movements are pretty much the same,...Read more
Dear Tech Support/Customer Service Before I take this issue further could you please list these "such problems" that have occurred any further. I would like to have a discussion with someone there who is less mean spirited. You state: "In the normal course of business,...Read more
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