Not resolved
3.5
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Warranty
Website
2 comments

Every time I called for some help or question they were mean and giving me different answers. I talk to four different people and they all was rude.

When it came to releasing me my refund they blame my bank and then when I called back and told them what my bank said they do not hold any refunds they told me another lie. I requested to talk to a manager and the manager lied and said my funds is released. Well he lied still haven't received anything and they been had their product back. This horrible and I'm more upset with how their salespeople are handling thing.

I will never deal with them again just off of how I was treated. Beware they don't want you to ask questions or return anything.

Product or Service Mentioned: American Musical Supply Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

American Musical Supply Pros: Payment plan, Fast shipping, Good product.

American Musical Supply Cons: Customer service, Refund process.

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AmericanMusical
#1271902

Hello-

I apologize for the issues you have experienced with your order. We take your concerns very seriously; please private message your contact information or order number or call us at 800-458-4076 so that we may further look into the situation.

AMS Customer Service

Anonymous
#1396810
@AmericanMusical

Why do you *** seem to have so many complaints?