Update by user Oct 04
Dear Pissed Consumer: you recently sent me an e-mail asking me about American Musical has the matter been resolved? this update is response to your inquiry.
thank you for your concerns ============================================== I contacted recently last week of September AMS By Phone Calling Accounts describing the below event in detail with Amanda. I Guess after 20 minutes she had heard enough and hung up on me. When I called Back the Phone Kept on ringing and ringing, i let it go 20 times and did not pick up. was odd i called back same thing now the phones only rings when i call ams, it never gets answered when i call american musical so they block me from talking about it further.
That's How They Treat the Customer, will tell you to do what you got to do and hang up and block your number with more aggravating nonsense that results in nothing. Read from All the Customer Below or Visit Reseller Ratings Website has 1 star with many customer complaints / its obvious when you read the posts the same thing over and over it can or will happen to you, in other words expect to happen to you what you read here on pissed consumers regarding American Musical Supply. Zero "0" Resolved Complaints Indicated ==================================================== So I Thought About it... how to get thru customer service again give it another go i need to discuss it not get hung up on.
I UN Blocked My Phone Caller ID and the Phone Rang 2 times quickly picked up by Ana. in deep voice claims to be a male, which is odd considering female name, then ask to help me. he asked for my order # and in 10 seconds BOOM / Poof click it was over. gone no help.
Ana aka fake dude left in 15 seconds my last contact with ams. my account is now flagged or marked they wont take my phone calls further. ============================================== i am going back to the bank to discuss it again and to pay it in full so they can do a charge back and get this refunded using that process. They took my information sent forms in the mail.
takes about 5 minutes to file the claim and should be good he says the money will be there next day. need to file a dispute which they wont respond to or loose if they do for a decision. he says i will win based on my story if its true. that the speaker is at the service center broken and they wont refund my money or stop payments.
" NO THANKS DOMINIQUE DONT NEED YOUR HELP JUSTIN @ US BANK CC CARD TAKING CARE OF IT " ================================================== its a fraud and scam to offer a 3 year warranty to sell the item but then when it comes to repair the mfg gives you the bird and a repair bill, and ams does nothing to help resolve it and just continues to take the monthly payments on an item idon't own or use. ebay and amazon sellers rarely if ever treat customers this poorly due to feedback ratings that are published.
================================================ DJ BOOM BOX GETS HIS GEAR & NEW LASER LIGHTS SPEAKERS & STANDS AND NEW INSTRUMENTS @ ZZ SOUNDS.COM i have left ams and go shopping elsewhere for expensive gear and will never buy again from ams after my experience with what i discovered thru tech e-mails and customer support phone calls to be un-ethical conduct and behavior. Jersey Shore Scam Boys is a popular nickname i see on the internet they are located in Oakland NJ so it might be them =================================================== this is my update as of 10/3/18 DJ Boom Box -eric
Original review posted by user Aug 31
What Happen? I purchased 2 Mackie Thump Boosted BST 15" Main Speakers for DJ Equipment. in April 27th 2018
after 55 days i notice the upper tweeter nothing, no sounds?? odd.. i only turn it on and off with switch in back, So I Contact AMS Tech to Report using e-mail system what happen. They Responded it was covered to go to the Manufacture.
So...>>>OK sent back for repairs... to LOUD Audio Authorized Service Ctr. came back " soot on the coil " my fault>>> how ??? i ask ! turned up the volume is what i am told i did... i say NO I DID NOT !! over and over again. this model is " new & unique " has wireless feature that controls the volume and inputs to do the same thing i got blamed for... ( see photos describe this " new feature "
When I tell them about this a Smart Phone app or bluetooth wireless feature gone bad. Customer Service Responds with "it dont matter what i say happens Warranty is Denied because soot on the coil...
CURRENTLY ITS STUCK AT THE MACKIE REPAIR SHOP WITH A FEE COST $154.00 or if i dont do it send back broken its 50% repair bill + shipping = $110 for my Broken American Musical 2 Year Warranty. ( no joke, not making this up folks ) / check other reviews from customers /
"I WAS SOLD AN EXTENDED WARRANTY " so i go back to AMS / they drop me back to tech as usual where they fight and argue back. they dont reply back to e-mails if they do its off topic and not satisfactory i think to make you mad and angry so then they say " i cant help you any longer " as if they did anything in the first place. only 1 person will be assigned to help you so they can do this and not have others know about how you are treated as a customer... HOW MANY ISSUES RESOLVED " 0 " ZERO FOLKS the facts are here on this website.
Check Reseller Ratings Website for more Customer Actual Complaints you learn how they operate by reading from others....
Bottoms Line: AMS American Musical oakland nj 8/31/18 will update further stay tune to what happens...
i was told to keep making payments on a 12 month plan otherwise they will report me to the credit bureaus and make it go bad and my score will drop so i keep paying .
1. Denied Legit Warranty with full explanations and a story make sense
2. Refused sending mailing return labels to attach original box 55 days after purchase. they have a 45 day policy. i was out only 2 weeks
so i send back to mfg, repair center for mackie is Loud Audio WA... they dont do any customer service or respond to any repair with customer or service center to also deny the claim
3. Refused Stop Payments or Refund, no longer own item
WAS FORCED TO RE PURCHASE SPEAKERS ELECTRO VOICE FOR DJ BOOMBOX MUSICAL EVENTS AND SHOWS. they did not care after 36 days in the shop, told them to forget it was not interested in the shop deal or the lies was being told.
Was Told " by Loud Audio Customer Service
" do what you got to do " SO I DID
WENT TO ZZ SOUNDS AND GOT ME EV SPEAKERS
NO MORE TWEETER PROBLEM / no thanks / dont help me ams / stop blaming me & refund my money!!!
(takes the banks to get results... 5 minute call all it was )
now there are forms to send and fill out and return for 30 days they check it out and then issue a response of the findings... will let you guys know what happens stay tuned>>>>>
AMERICAN MUSICAL & LOUD AUDIO/mackie speakers work together so the warranty scam can die... my speaker is at the shop with $154 repair bill is un-acceptable at the moment. currently being looked into by the bank that makes the monthly payments...
FACTS AND PROOF WILL BE SUBMITTED /
BREACH OF WARRANTY CLAIM...
google " Magnuson-Moss Warranty Act 1975 #2303 " interpretations written from the government publishing office / folks its important info
I prefer a legit 1 year warranty from guitar showcase or zz sounds vs a fake " extended warranty " from ams.
Reason of review: Warranty issue.
Monetary Loss: $900.
Preferred solution: Full refund.
I didn't like: Mis-treatments, Blaming the customer & mistreatments from tech support, Non response e-mails from customer service for assistance.