Product: American Musical Supply Customer Care Clear all filters (0 of 7 reviews match)
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We purchase a drum set and chose to check out as a guest. Once they took the payment from my account we realized we never received any emails, proof of sale, proof of payment plan nothing!!!! SEVERAL calls have been made and the only answer they give is you should not...
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DJ-BOOMBOX
AbruptMojaveRattlesnake

Hey Lobster: would not have mattered with AMS / i have all the proof and evidence usually necessary to process a extended warranty claim and it did not matter at all. customer...

AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello AboriginalLobster,I'm sorry you had issues with Account Services and getting more information. We take your concerns very seriously. Please private message us with your ...

1.2
Product
American Musical Supply Customer Care
I didn't like
  • Account services and was not provided proof of sale
#1260802
Great service for the past 5 years .what am i gonna do about it?keep doing bussiness with them.people complane about bad products ams dosent make the items.if you have a bad product stop buying cheep stuff.thanks for all youve helped me with ams
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Anonymous
Randy

The only problem I have ever had with American Musical supply was with my last order, and I have bought 5 other guitar's from them with no issue's at all. I just bought a Gibs...

DJ-BOOMBOX
DJ-BOOMBOX

Hi Bossy: thats wonderful you had great service for 5 years without mention of anything? i dont read anybody complaining about cheap junk being the issue or problem as you ind...

5.0
Product
American Musical Supply Customer Care
#1237709
I ordered software and a guitar together.Paid 351.00 down. Guitar was defective so i returned it. They credited my down payment for both items all towards software. So now to get the guitar i have to pay again a down payment. So basically i have software and no...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hey user 1,I'm sorry you had issues with the guitar and your experience with our team. We take your concerns very seriously. Please private message or contact us at (800) 458...

1.0
Product
American Musical Supply Customer Care
#1169687
Every time I called for some help or question they were mean and giving me different answers.I talk to four different people and they all was rude. When it came to releasing me my refund they blame my bank and then when I called back and told them what my bank said...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello-I apologize for the issues you have experienced with your order. We take your concerns very seriously; please private message your contact information or order number o...

3.5
Product
American Musical Supply Customer Care
I liked
  • Fast shipping
  • Payment plan
  • Good product
I didn't like
  • Customer service
  • Refund process
#990339
American Musical Supply - Avoid AMS and Their Horrible Customer and Financial Services
American Musical Supply - Avoid AMS and Their Horrible Customer and Financial Services
"I called American Musical Supply (AMS) at 1-877-281-8332 requesting to change the credit card on record to another card (3) three days in advance of my pending monthly charge- it was never done even after getting an authorization number. After not getting a reply to...
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AmericanMusical
AmericanMusical
American Musical Supply Verified Representative

Hello-We take your concerns seriously and apologize for the difficulties you are experiencing. Please contact us at 800-458-4076 or customerservice@americanmusical.com for fu...

2.3
Product
American Musical Supply Customer Care
I liked
  • Payment plan
  • Website
I didn't like
  • Customer service
  • Account manager
  • Communication
#948080
i placed an order on sunday around 1130,, got a deal on a guitar from a freind an hour later,i called back to cancel ,they were closed,i called at 500 pacific standard time they put me on hold for 10 minutes,i talked to a lady salesperson and told her i wanted to...
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Anonymous
Anonymous

its sad that American Musical has the worst customer service out there. yet the company does nothing to correct it.Sweetwater is the best hands down. i order all my musical eq...

Anonymous
Anonymous

We take your concerns very seriously-please contact us at 800-458-4076 or customerservice@americanmusicalsupply.com

Product
American Musical Supply Customer Care
#938486
I placed an order hoping to use the Easy Pay plan, but when I checked out (through Paypal) they charged the entire amount at once. I immediately called and cancelled the order (on 8/23/16). They said they would reroute the package back to them and issue my refund. I...
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3.2
Product
American Musical Supply Customer Care
I liked
  • Website
  • Payment plan
I didn't like
  • Customer service
  • Cancellation policy
#912529